Airbnb, the global short-term rental apartment booking platform, is adjusting its refund policy to balance the needs of landlords and tenants on the site in the face of a global coronavirus outbreak that has severely reduced travel demand,media reported. Because Airbnb is an online platform that connects people who want to rent out all or part of their home with travelers looking for accommodation, it has chosen to provide more lenient regulation for its landlords.
The San Francisco-based start-up said it would reward landlords who were more flexible or generous in offering refunds. The company will offer promotions to these listings to facilitate new bookings and waive the standard 3 per cent stake fee for those bookings by June 1.
“When a coronavirus-like crisis hit, we knew that both landlords and tenants were affected,” Airbnb said in a statement Tuesday. “Landlords have lost the income on which they depend for their livelihoods. Guests are losing their hard-earned holiday savings. “
Airbnb’s policy is to cancel all bookings within 48 hours of booking and receive a full refund. In addition, it is up to the landlord to decide on the refund policy, which is listed on the listing of listings, ranging from flexible to strict.
Airbnb has been offering full refunds to people traveling to China, South Korea and Italy since the Covid-19 outbreak. Airbnb also announced changes Tuesday to encourage people to continue booking travel services on its platform. If people cancel a reservation between now and June 1, Airbnb will refund the service charge paid by the guest as a coupon. However, this does not guarantee that the landlord will receive a full refund and will not help guests who have already booked a trip.
Airbnb said: “Obviously, the coronavirus will have an impact on the tourism industry as a whole, but we think it will recover in the long run.” “