Uber and Lyft drivers in the U.S. say they are earning less and less and have no other source of income, according to a survey released Tuesday by an influential online ride blog. Most of the drivers surveyed said their incomes had fallen, their working hours on the road had fallen and they lacked other sources of income. The survey of nearly 200 drivers, conducted by The Rideshare Guy’s website between Friday and Monday, quickly abandoned normal routine activities in an effort to slow the spread of the new coronavirus. On Tuesday, Uber and Lyft said they would suspend ride-sharing services.
In the survey, few drivers said Uber and Lyft provided them with enough support in difficult times. The companies say they will compensate drivers who were unable to work because of official orders for COVID-19 diagnosis or because of isolation. But these policies do not explain the market-wide supply shortages caused by the new corona epidemic. “Drivers are on their own,” said Harry Campbell, founder and consultant at Rideshare Guy, which conducted the survey. “
Uber and Lyft say they are looking at ways to address the challenges faced by drivers on the internet. “In these difficult times, their well-being is our top concern,” an Uber spokesman wrote in an email. We have a dedicated team working around the clock to support them as much as we can. A spokeswoman for Lyft said the company was exploring creating more “safe money-making opportunities” for drivers, such as shipping medical supplies or food.
Some drivers say they are turning to food or grocery delivery services or are considering such a shift. As millions of Americans are forced to stay at home and restaurants in big cities are forced to close, demand for these services has risen sharply to some extent. Distribution services, including Uber, have increased the option of keeping food at the door and avoiding contact with people, something customers and drivers say they appreciate. The most popular delivery app, DoorDash, said Tuesday that it is making contact-free as its default option.