Apple confirms customers can’t retrieve repair equipment until the store reopens

On Friday, Apple confirmed that customers who left their iPhones, iPads, Macs or other products for repairs in the Store would not be able to retrieve them until they reopened,media reported. In response to the growing new crown outbreak, the Cupertino-based technology giant closed all official flagship retail stores outside the Chinese market on March 14 local time.

Apple confirms customers can't retrieve repair equipment until the store reopens

In a statement provided to Business Insider, Apple said users who could nither or she wanted to go out would now be unable to get their phones until the Apple Store reopened.

A company spokesman said: “We have done everything we can to return our customers’ products to them. However, there must be some people, for whatever reason, did not come to get their products before we closed, so their products stayed in our store. “

For now, Apple is adopting a different strategy to deal with devices sent to repair centers in response to the new crown outbreak. Typically, these devices are sent back to a nearby Apple store and then customers are asked to pick them up, but now Apple tries to contact customers to return them directly during store closures.

Apple is understood to have planned to reopen on March 27. Earlier this week, however, the company posted a message on its website saying until U.S. and overseas retail stores would remain closed, with additional notice.