Due to the increased use during the coronavirus pandemic, attention has been paid to the security and privacy concerns of Zoom, the video conferencing software. Now, Zoom CEO Eric S. Yuan has issued a lengthy statement apologizing for unforeseen problems and promising improvements.
Eric S. Yuan says Zoom usage has surged from 10 million users a day to 200 million. Zoom recognizes that community standards and expectations for personal privacy and security are not met. For this, Zoom is sorry. Now, Zoom has a large number of users using Zoom products in unexpected ways, which presents them with unexpected challenges when it comes to platform vision.
“These new use cases help us identify unexpected issues on the platform,” says Eric S. Yuan. Journalists and security researchers also helped identify previous problems. We appreciate these detailed checks and questions, including information about how services work, our infrastructure and capacity, and our privacy and security policies. These issues will make Zoom itself better, providing better service to users. We take these detailed checks and questions very seriously, and we are studying each issue carefully and resolving them as soon as possible. “
Eric S. YuanZoom explains what more will be done in the coming months. Over the next 90 days, Zoom is committed to providing the necessary resources to better proactively identify, resolve, and resolve issues. Zoom is also committed to being transparent throughout the process, and Zoom will make every effort to maintain your trust, including: immediately freeze the addition of new features and immediately transfer all engineering resources to focus on maximum trust, security, and privacy issues. Conduct a comprehensive review with third-party experts and on behalf of users to understand and ensure the security of all new consumer use cases at Zoom. Prepare a transparency report that details information about data, records, or content requests. Enhance the current vulnerability bounty program. Conduct a series of white box penetration tests to further identify and resolve problems.
Eric S. Yuan says that starting next week, a weekly webinar will be held every Wednesday at 10 a.m. PST to provide privacy and security updates to the community.