Microsoft has delayed repairs and replacements for Surfaces and Xboxes in some countries due to COVID-19. Microsoft’s temporary shelving of surface, Xbox, Azure Kinect, HoloLens devices and Microsoft accessories to repair or replace in different parts of the world seems like an expected operation, and it’s a smart move.
Microsoft has decided to delay repair or replacement of products in as many as 10 countries, including Argentina, Austria, India, China, Russia, Italy, Malaysia, South Africa, Spain and Taiwan.
Microsoft’s decision to temporarily postpone repairs and replacements was in response to COVID-19 disease caused by coronavirus. “We have adjusted our operations to ensure the health and safety of our customers and employees – which will result in delays in order to repair or replace surface, Xbox, Azure Kinect and Hololens devices, as well as Microsoft accessories,” Microsoft said. “
Microsoft is closely monitoring the coronavirus crisis around the world, and once the situation improves, the company will return to normal repair and replacement work, and users will be notified via email when the list is updated, where they can view the list of countries or regions where repair and replacement services are delayed.
It was one of the first steps Microsoft has taken to ensure the safety of its customers and employees, and Microsoft was one of the few companies to encourage employees to work from home. The company has also canceled a major upcoming technology event in light of the growing number of cases worldwide, and it is also working with Adaptive Biotechnologies to accelerate the development of a coronavirus vaccine.