It comes after several users reported an unsuspecting screen crack in Microsoft’s new laptop, Surface Laptop 3, in early 2020. Users said their Laptop 3 had a crack in the screen without external contact, such as on a table, and that an additional $794 was required to replace the screen for after-sales repairs. Microsoft said on February 18 th that it was evaluating the situation and investigating the reports.
It seems that after nearly three months of investigation, Microsoft finally concluded that on May 9, Microsoft released a screen cracking report on its official website support page.
In the report, Microsoft said it had investigated their determination that the Surface Laptop 3 screen could cause small cracks in a hard foreign object, and that the whole process looked like an uncaused accident.
(Photo via Neowin)
However, Microsoft recommends that users can contact Microsoft free screen replacement repair if they encounter this problem, if the user has been replaced with the screen at their own expense due to this problem, you can also contact Microsoft for reimbursement.
In general, Microsoft attributes this to foreign bodies (user reasons rather than product quality issues), but offering free repairs is also a satisfying solution.