According to domestic media reports, on May 6, the weibo user “Yu Yu CharmZ” posted “a Tesla leek’s horrifying moment”, which said that he bought in September 2019 an imported rear-drive long-range version of model 3, in the driving, suddenly stalled, causing serious personal safety risks.
Then, on May 6, Tesla’s Hunan service center provided a fault analysis, saying that the entire rear motor needed to be replaced due to damage to a transistor in the rear motor, and that the “engine number” on the vehicle’s license plate needed to be modified. However, the owner did not approve of the solution and said further complaints would be made.
In a microblog, the owner, Yu Yu CharmZ, described the detailed process of the vehicle’s failure. He said that on May 4, he was driving the Model 3 on the road on the road of the road in good condition, the road in good condition, the vehicle suddenly sounded an alarm, the screen shows “the vehicle is shutting down, safely parked.” At the same time, the vehicle’s power is lost instantly, the vehicle can not slide to the side of the road, can only suddenly stop on the main road.
After the fault, the owner tried to restart the vehicle three times, but without success. The owner then dialed 400, and Tesla’s customer service offered to tow the trailer back into the repair shop. Eventually, after transmitting vehicle data back to the United States, Tesla’s Hunan Service Center suggested that the entire rear motor, including the “engine number” on the license plate, would need to be replaced because of damage to a transistor in the rear motor.
The owners also said it was the only solution they had proposed. However, the owner believes that the replacement of the drive motor is the core components of the replacement vehicle, and then the second-hand car sales, their vehicles will be significantly depreciated, for this program they do not accept, do not accept.
After the owner of the car, Yu CharmZ, made the incident public on Weibo, other owners contacted him to say that he had the same “vehicle failure” and even the owner of the highway had such a “failure”.
In addition, the owner of the “Yu Yu Charm Z” car also said that at present, Tesla can not issue proof of failure, only to issue a list of ordinary repairs, so from a legal point of view there is little hope of a complaint.