On the evening of May 13, several Tesla domestic owners tweeted that tesla App had been down in large areas, causing the phone to fail to link to the car and the phone key to fail, resulting in the inability to obtain vehicle information, and the inability to light the interior dashboard and the center screen, Sina Reported. Multiple owners are in a “blind open” state.
There are car owners reported that the APP after the outage, try to dial 400 official customer service phone inquiries, but has been in a state of no answer. Tesla Online Customer Support responded that the phone APP could not directly control the vehicle because of a system server failure.
Netizen: I am a little away from the death on the spot, beg Tesla to be a person!
In response, Tesla App responded by saying that in the face of the crisis, Tesla reminded owners to temporarily set their phones to May 11 if they needed an emergency connection. At the same time, the network can not connect does not affect the Bluetooth key, the next encounter can not connect, do not rush to log off login.
And this is not the first time such an incident has occurred.
In 2018, Tesla’s car was shut down by the exploding Internet network, when Tesla explained that its network operator, AT?amp;T, had a problem.
In September 2019, Tesla had a massive App outage that lasted about four hours.
Who ever did it?
So, what went wrong?
That night, the owner of the car through the relevant system query showed that the Tesla server domain name certificate expired. Guessing may be causing such problems due to an expired certificate.
In addition, I am afraid it comes down to the characteristics of new energy vehicles.
Driving assistant, dashcam, smart player, GPS anti-theft tracking, tire pressure detection… As long as it’s in the car, it’s connected to the Internet, whether it’s Bluetooth or WIFI, and it’s all said to be “car-connected” devices, and one reason why car owners are stuck in their cars is that Tesla owners use Bluetooth keys.
So it’s no wonder that Tesla is a wheeled Android phone, and it’s no wonder that this kind of thing happens to Tesla.
Of course, there’s a more frightening guess that your car is likely to have been hacked.
Let’s look at a few examples.
In 2015, the famous “white hat hackers” Charlie Miller and Chris Valasek teamed up to use a vulnerability in Chrysler’s Uconnect on-board system to brush a Cherokee with virus-containing firmware and remotely take over the vehicle’s acceleration, braking and steering to the CAN bus. Such a security breach forced Chrysler to urgently recall 1.4 million vehicles worldwide, the first major recall in the auto industry due to hacking.
Hackers gained Uber user and driver data in 2016 through keys posted by Uber engineers on code-sharing sites, exposing the personal information of 57 million users worldwide. Uber’s first thought after the accident was not to call the police, but to pay the hacker $100,000 to delete the information, which was not revealed until 2018.
There have also been cases of hacking into car systems in 2019, such as an anonymous hacker telling Forbes in July that it could shut down the engines of 25,000 cars at the push of a button and disclose the vulnerabilities it found.
Of course, these are just speculations, and the real reason is only Tesla knows.
And for car owners, carrying a physical backup may save your life at a critical time.