Microsoft recently began shipping the newly released Surface Earbuds to users, but now it looks a little off the mark, and the company has encountered some device flaws because several Surface Earbuds users have reported hissing and crackling on their ears. The problem was first reported by a German website called Dr. Windows, which noted that earbuds made crackling sounds when turned on.
While there is no information yet on what is causing the problem, Martin Geuss from Dr. Windows points out that this sounds like “the crackling sound of a switching machine for a typical audio amplifier.”
The good news is that the problem is not widespread and does not affect normal use, as this crackling sound can only be heard when the earbuds are first opened.
In addition, this problem began to appear after the earbud firmware was updated to v18.104.22.168, unfortunately, it is not possible to downgrade to the old firmware, and hopefully Microsoft will soon release new firmware to fix the problem.