This week, Intel recalled some of its boxed processor products because the included heatsink sits ineffectual or caused the CPU to fail to deliver the expected performance. Intel has now sent a notice to all partners with inventory advising customers in need to use the bulk/OEM version of the relevant SKU, as it does not come with the heat sink supplied by Intel Origin, but rather needs to use a self-purchased version.
(Image via AnandTech)
The problem is reported to be Intel’s original box version of the Xeon E-2274G (Coffee Lake) quad-core processor, which has a thermal design power consumption (TDP) of 83W, but is mistakenly equipped with a lower-order DHA-A heat sink (PN:E97378-003). As a result, the chip does not provide sufficient heat dissipation.
Bizarrely, Intel was already using the heat sink as early as 2013 to match a processor with 84W TDP, so this recall is still a bit of an incredible one.
For dealers, Intel is advising it to return all boxed Xeon E-2274G processors in stock, and it’s unclear whether the company will reintroduce a new version of the boxed processor with a stronger original heat sink.
For customers who use bulk and OEM products, Intel recommends that they be used with appropriate third-party heatsinks.