OnePlus8 Pro smartphone users complain they can’t watch Netflix HD video properly

Some OnePlus 8 Pro smartphone users have experienced problems not being able to watch Netflix HD video properly, according to reports on themedia and OnePlus’s official website. The Android Authority quoted a user named Nicolas as saying that the problem appeared to start with version 15.5.5. However, after rising to 15.5.6, some users still reported problems. In addition, the earliest report ingress on the forum dates back to May 2, meaning that the issue has been going on for a long time.

OnePlus8 Pro smartphone users complain they can't watch Netflix HD video properly

(From: OnePlus Forum)

The complaint on the website said that OnePlus 8 Pro mobile phone users found that they could only watch SD-rated Netflix video content, as well as problems with the Widevine DRM (Digital Copyright) feature.

Because Widevine is down from L1 to L3, the device cannot stream HD and High Dynamic Range (HDR) content. This is a big hassle for owners who want to get the best experience on the gorgeous screen of the OnePlus 8 Pro.

Widevine is a Google-built service designed to provide the platform with a full range of resource encryption and hardware security, and consumer devices are only the last link to video content distribution.

OnePlus8 Pro smartphone users complain they can't watch Netflix HD video properly

The technology is now widely used by streaming service providers such as Netflix and Amazon Prime Video because it effectively prevents users from accessing unauthorized content.

The problem now, however, is that genuine users have been turned away by Widevine (mistakenly for unauthorized) because of an unidentified bug that the OnePlus 8 Pro has encountered.

Unfortunately, OnePlus officials have not yet commented on the matter as of the time of writing.