Windows 10 May 2020 update causes problems with Intel Optane modules

Intel’s Optane memory module, which debuted in 2017, is a memory module designed to improve desktop and notebook performance at a lower cost. It now appears that Windows 10 May 2020 Update, released to mainstream users in May, does not appear to be compatible with Intel Optane memory modules. If you have Windows 10 May 2020 Update installed on a device with Intel Optane memory, you’re likely to have trouble.

Windows 10 May 2020 update causes problems with Intel Optane modules

Microsoft has now received a report of the issue and is starting to prevent users from installing updates, which means that devices that have Optane memory installed may no longer receive an update prompt for the improvement of the Previous Windows 10 2020 update.

If you force updates through the Media Creation tool, you are likely to experience compatibility issues. During the update, Windows 10 removes Optane memory from the device, but the system still tries to run it. We recreated this problem on machines that use Intel Optane memory and Windows 10 2004 versions. The error message shows that Intel Optane Memory Pinning could not load the specified module.

To fix an issue with Intel Optane, try these steps:

Go to Control Panel and Uninstaller

Intel Optane Control Panel

Select and uninstall the Intel Optane Pinning Explorer extension.

Disable Intel Optane, and then restart your computer.

Re-enable Intel Optane, and then restart your computer.

Windows 10 May 2020 update causes problems with Intel Optane modules

If you still receive the error, uninstall Windows 10 May 2020 Update and roll back to a previous version of the operating system.

Windows 10 May 2020 update causes problems with Intel Optane modules

It’s worth noting that the problem was first reported by a Windows Insider in April 2020, but the bug was somehow not fixed and quietly entered into the official version. For now, if you have Intel Optane memory on your device, don’t force the May 2020 update to be installed on your device.

Windows 10 May 2020 update causes problems with Intel Optane modules