Intel has confirmed our report that the Windows 10 May 2020 update (version 2004) will cause compatibility issues in Intel Optane memory, but the problem is not serious and widespread because only M10 and H10 in Optane memory models are affected. An Intel spokesman said the company is working with Microsoft to fix the problem.
The main problem is that Windows 10 prompts that “iaStorAfSServiceApi.dll” cannot be loaded on the computer where optane devices are installed, as part of the Intel Optane Pinning feature.
Microsoft is not currently preventing Intel Optane memory from getting an upgrade package updated in May 2020. If you don’t see an update on your Optane system, your device may sometimes have upgrade blocking due to some other known issues identified by Microsoft.
“This issue occurs in a small part of Intel Optane Memory for M10 and H10 products. There is no impact on Optane SSDs (e.g. 905p) or server products, which are not specifically associated with Windows 10 May 2020 updates. An Intel spokesman described it in an email. The spokesman also confirmed that the company was not aware of any known functionality or performance degradation on optane memory M10/H10 when windows 10 was updated.
If you experience an issue with the Optane Memory M10/H10 system after upgrading to The Windows 10 May 2020 update, you can follow these steps recommended by Intel:
1. Right-click the Start button – open “Apps and features”.
2. Choose Intel Optane Pinning Explorer Extensions
3. Click to fix
You can also uninstall programs to resolve any compatibility issues that occur on your computer.
At the time of writing this story, Microsoft’s status page still does not list any issues with Intel Optane memory.