The windows 10 system’s built-in update mechanism installs new drivers for graphics, networking, Bluetooth, and other components, in addition to providing a variety of security updates. Windows Update attempts to install a compatible version of the driver from Microsoft’s Drive Marketplace when a specific component, such as Bluetooth, is upgraded to drive and becomes incompatible with the new operating system.
Although Windows Update is the fastest and easiest way to get OEM updates, some users have reported that Windows Update will repeatedly try to install older versions of Intel graphics drivers. According to reports on Reddit and Feedback Hub, Windows Update will always try to install the same driver even if the latest drivers are already installed.
One user feedbacked on Feedback Hub:
Although the latest drivers already exist, Windows is still trying to install the old Intel UHD Graphics chipset driver. This problem arose after upgrading to Windows 10 Version 2004.
Another user wrote:
After a successful installation, Windows Update also attempted to install Intel Corporation – Display – 220.127.116.1125. Finally, an update error is given to indicate that a better driver is installed, but it tries to install the exact same driver.
On Twitter, Microsoft’s Windows Dev account said the issue may have been caused by an update cache and could be resolved by following these steps:
Go to Settings, Update and Security, and Troubleshooting. On the Troubleshooting page, select Windows Update.
Select “Run the troubleshooter”.
Microsoft also recommends that users clear the Windows Update cache by following these steps.
1. Open the Service application (services.msc).
2. Double-click the Windows Update entry and stop the process.
3. Open File Explorer and navigate to C: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4. Select and delete all files or folders.
5. Open the Service application again and restart the Windows update process.
6. Check for updates and the driver will disappear.
If the problem persists, you can also uninstall the Intel GPU driver in Device Manager and restart the system. After the restart, your PC will only use basic/universal drivers, and Windows Update should be able to install the updated driver, which was previously blocked due to a conflict with an existing driver.