Recently, there has been repeated feedback from users that the Fresh Start feature will not work after an update to the Windows 10 May 2020 (20H1/Version 2004) feature. Later, after an in-depth dig, it was discovered that Windows Insider had responded to the question eight months earlier, but Microsoft did not respond.
Unlike “this Reset PC” and “Cloud Download,” the Fresh Start feature allows users to remove pre-installed and junk software loaded by vendors. Microsoft has previously said that you can access the feature from Settings, Update and Security, Windows Security, and Device Performance and Security. In the secure application, you need to click “Additional Information” to access the Fresh Start page and reinstall the operating system by clicking the “Start” button.
After upgrading Windows 10 Version 2004, users can no longer use the Fresh Start feature. If you click the link, Microsoft will open a supporting document in the default browser. As it turns out, this feature is still available in the Windows 10 Version 2004 update, and there is a new way to access it.
In a supporting document, Microsoft announced that the “Fresh Start” feature had been removed from the “Reset this PC” page and that users could access it as follows
1. Turn on Settings and Update and Security.
2. Go to “Recover” and “Reset this computer” and “Start”.
3. Click “Keep My Files”.
4. Select “Cloud” or “On-premises”.
5. Change your settings.
6. Set “Restore Preinstalled App” to No.
Microsoft also confirmed that the Fresh Start link will apply to Windows 10 Version 1909 and earlier. Microsoft is aware of this issue and is likely to remove or fix the “Fresh Start” link in Windows Security apps in a new update to Windows 10 2004.