DoNotPay, a consumer service platform launched in 2015, has grown into a service to help consumers in many ways during the new Crown pandemic,media BGR reported. Dubbed “the world’s first robot lawyer,” the service helps users do everything from checking the status of refunds to canceling subscriptions and arranging to pay bills.
DoNotPay can help people sue robbers, get refunds and bills, cancel subscriptions, and more. In the early days of the New Crown virus epidemic, the platform launched a new service that allows users to negotiate waivers and late payments with credit card companies, utility companies, landlords, and others.
Josh Browder, the company’s founder and CEO, told VentureBeat this week that the overall request for the platform’s services is up 50 percent month-on-month, with some categories growing faster. “People are already desperate for a refund from the airline; the gym is closed and people want to cancel,” Browder told the website. “Some types of disputes, such as the cancellation of gym memberships, have increased nearly 30 times. “
Browder said the company’s current plan includes hiring more engineers, who will regularly launch new legal robots that can help consumers in a number of different areas. Overall, the DoNotPay team currently wants to build about 50 new products.
Among other services that DoNotPay can offer is the generation of letters that sound like officials that draw on and cite local laws and regulations and negotiate payment delays on behalf of users. “The COVID-19 pandemic remains a major obstacle to my financial recovery efforts,” one sample letter read. “In the last few weeks, it has greatly reduced my income because my current employment conditions require me to do my job. “
DoNotPay can also be used to identify bills, such as your monthly utility bills, which are eligible for waivers or extensions, and the service will proactively contact you to make your first “courtesy request.” If that doesn’t work, another letter will follow, this time by quoting local law.
“I like to think of the law as the operating system of society,” Browder told VentureBeat. “At the end of the day, there’s a bunch of rules — (DoNotPay) matches you to a legal defender based on the decision tree, writes down some details, and then generates a file with all of that, and then it’s automatically sent to the government or these big companies.” “