Apple is rolling out a new in-app purchase server notification system that lets developers know when customers request and receive a refund for in-app purchases, allowing developers to take appropriate action, such as canceling purchases, according tomedia Macrumors.
The developer is not involved in Apple’s refund process, which is handled by the company. Previously, when a user requests and receives a refund for an in-app purchase, the developer does not receive a refund notice, resulting in a refund of the purchase and a retention of the in-app purchase. This also poses a problem for customer support because there is no clear communication between Apple and developers about in-app purchases.
In iOS 14, when a customer receives a refund for in-app purchases, the developer receives a server notification and an updated receipt and a cancelled transaction. Developers can alert customers about refunds and take appropriate steps to remove content.
Apple says the changes will give developers more control over customer interactions, make gameplay fairer for all players, and protect the economy of apps. Apple believes that the notification system will also make it clear to players who use the refund in this way that the refund will be affected and the item will not be retained.
Apple’s refund notification system has been available to developers since Wednesday, and more details can be found in Apple’s “New Features Purchased in App” section on Apple’s developer website.