J.D. Power’s latest New Car Quality Survey includes Tesla for the first time in the study,media reported. So what’s the result? –Tesla came last with a symbol for emphasis. J.D. Power’s stating method is to collect survey data 90 days after owners own cars in all 50 U.S. states, but Tesla does not allow the company to collect information in 15 states.
As a result, J.D. Power has instead collected samples from 35 other states, including electric car makers. Technically, Tesla is not eligible to rank, but in the big context, it’s at the bottom of the list.
On IQS, J.D. Power ranks every 100 vehicles (PP100). Tesla’s survey of 35 States shows that 250 drivers of every 100 Tesla cars will have problems, well above the industry average of 166.
Tesla did not immediately respond to a request for comment.
It’s also worth noting that J.D. Power redesigned the test this year, raising more questions and providing more opportunities for users to record them. Overall, the PP100 is up from 2019, but as the company points out, that doesn’t necessarily mean a drop in car quality.
So which brands perform well? At the top of the list are the Dodgers and Kia, who are tied for first place with 136 problems per 100 cars. Chevrolet and Ram tied for second with 141 PP100s. Genesis was in the top five with 142 PP100.
There are 14 brands ranked above the industry average, half of which are U.S. car brands. But Ford finished 16th with 174 PP100, while Lincoln dropped to 21st place with a score of 182 PP100.
Equally surprising is the decline of Japanese carmakers. Honda and Toyota are still known as the “gold standard” of quality, but they are both below the industry average, with both companies scored 177 PP100. This is in stark contrast to South Korean carmakers such as Hyundai and Kia, which rank higher than the industry average. Most luxury brands, including Mercedes-Benz, Volvo and Porsche, also rank below the industry average.