To get users closer to business, Google has been trying to expand its own mapping and search services. For example, when a user is looking for a restaurant, calling a network car, or looking for a Wal-Mart inventory, it is appropriate to provide more information about the business. Previously, users had to call to ask for inventory before heading to the store, or find contact information on Google Maps. But now, Android users are able to get a better experience on mobile devices.
In fact, as early as two years ago, Google has introduced enterprise messages in the mapping service, users can access it directly after retrieval.
Over time, Google’s search service has welcomed the same functionality. For users, this saves them the hassle of switching between apps.
For now, however, this feature is limited to Android Mobile, and iOS users still need to open it in the Google Maps app.
In terms of enterprise functionality, Google now allows the integration of business messaging services and offers Smart Replay’s video carousel option, and the new system is expected to automatically pass problems to customer service representatives more smoothly.
The new feature is understood to have been used by Woolworths Australia, Wal-Mart in the US, and MyGov in India (currently English-only).