American Airlines announced Friday that it is introducing a new contactless check-in experience that even passengers who want to check in their luggage will be able to experience,media The Verge reported. However, the company reportedly continues to allow passengers to reserve intermediate seats.
Starting Friday, passengers on American Airlines flights will have to set the amount of luggage they will carry in advance on the company’s app or website. Then when they show up at the airport, they simply scan their boarding pass at a kiosk to print the bag labels immediately — without touch screen interaction. Passengers can then drop these bags before heading to the gate.
The company said the change was part of its “commitment to the safety and well-being of its customers and team members.” The airline has implemented multiple layers of protection for its customers, including sterilizing each aircraft, paying attention to the health of team members and requiring passengers to wear masks. But the company has recently begun allowing passengers to book intermediate seats. American Airlines has also been criticized recently for telling passengers during a flight that they cannot be replaced with an emergency empty seat without paying extra.