In his first interview Since the massive hacking of the company, CEO Jack Dorsey stressed Thursday that the company’s investigation into the incident will adhere to one principle: transparency. “We’re going to be really transparent, for example, we’re going to make mistakes, what we’re finding in the investigation,” Dorsey told Fast Company. “
Dorsey also touched on topics such as how Twitter responds to disinformation and gives users more control.
Both Dorsey and Twitter said the company was the victim of a “social engineering” attack. A hacker involved in the attack disclosed that a Twitter employee had helped them and was paid for it, according to the Motherboard article. But a hacker gained access to an internal management tool, according to ATechCrunch.
Mr Dorsey said Twitter would share details of the investigation with law enforcement agencies, industry players, advertisers and users, “with a focus on conducting a thorough investigation to ensure we have a clear picture of what happened.”
In the interview, Dorsey stressed the importance of gaining the trust of users and advertisers.