On the afternoon of July 24, a Tesla owner told Sina Tech that the Tesla Model 3 imported rear-range sedan it had purchased was sent to the Nanshan Service Center in Shenzhen for repair in July 2019 because it had been tailed while driving and had lost paint. In July 2020, he planned to sell the car, only to find that a Tesla official inquiry found that the car had been repaired due to a “major accident” and did not meet official used car certification standards.
Owner Mr. Z told Sina Tech that he was one of the first owners of the Tesla Model 3 in China to buy the Tesla Model 3 imported long-range rear-range sedan, which was delivered in March 2019. In July 2019, the car was tailed and dropped during the drive and sent to the Tesla Nanshan Service Center in Shenzhen for repair. According to the insurance company records provided by Mr. Z, the amount paid for the car after the repainting was $2,800.
In early 2020, Mr. Z left Shenzhen and planned to live abroad for a long time, so he sold the Model 3, and eventually a friend of his, Mr. J, went straight to Mr. Z and expressed his desire to buy the car. Mr. J will provide the frame number to Tesla’s official used car certification staff, hope to evaluate the vehicle, did not expect the staff to give a response is “In July 19 years there has been a more serious accident, maintenance costs should be more than 100,000, not in line with our certification of second-hand car collection standards.” “
Knowing the result, it was not only Mr. J, but mr. Z, the owner, who was also shocked. He looked through the insurance records, including two maintenance records, the first in July 2019, the amount paid out of 2,800 yuan, repair is due to the tail of the car was tailed to the need for repainting; “It’s reasonable to say that i can’t get enough of a repair bill of more than $100,000, and there’s no accident on my head.” Mr. Z told Sina Technology.
Subsequently, Mr. Z found in July 2019 in charge of repair of the Shenzhen Nanshan Service Center to negotiate, the head of the service center told Mr. Z “the original service center is for Maserati repair and maintenance of the 4S store, because just took over Tesla, the early repair demand is relatively large, the service center needs to buy Tesla parts in large quantities, including Mr. Z, including the owner of the frame number for procurement.” That’s why Tesla decided that Mr. Z’s car had a major accident. “
“These are our regular operations.” The audio recordings provided by Mr. Z show that the staff of the service centre responded as they called to question. The head of the Nanshan Service Center in Shenzhen and the staff of Tesla’s official used car certification said it was a misunderstanding and that an email would be submitted to the after-sales service department to help Mr. Z revise his repair records. However, the original buyer abandoned the purchase of the vehicle on the grounds of “reduced trust”.
As of the time of writing, Mr. Z’s problems remain unresolved. “They (Tesla staff) actually said that the man didn’t buy it and the car could have been sold to someone else, probably at a higher price.” This is also a very angry point of Mr. Z, after all, he is no longer in the country, looking for a buyer is very difficult, and the related problems remain unresolved.