On Friday local time, Apple said it had fixed an Apple Card back-end issue that caused some of the charges to appear on Waters, Hardy and Co.’s bills,media reported. For now, the small Texas tax company still receives a flood of calls from customers who are confused about it.
Apple has contacted Waters, Hardy and Co. to say the error has been corrected, but Richard Waters, a partner at the company and a certified public accountant, said the solution has not yet reached all affected customers.
“Apple contacted us and said the problem was resolved,” Waters told Apple Insider in an email. Maybe it will take a while for (the solution) to work in the system. “
Waters is understood to have been forced to shut down the company’s phone yesterday after many Apple Card customers called to ask why an unknown tax company’s fees were on their bills.
The problem is understood to have started on Thursday, when Apple Card users reported an error in the Apple Card section of their wallet app. Some users have traced the problem to the wrong AT&T transactions.
It is clear that this incident has caused serious difficulties for Waters, Hardy and Co., a small company. The 10-employee company is currently working overtime to complete its customers’ tax returns by the November 15 deadline. And answering calls from confused Apple Card users wasted their precious time, a shock that meant their own customers couldn’t reach them.
“It’s an incredible challenge for us,” Waters said. None of our customers can contact us. “
Waters said he could not reach representatives for Apple, AT&T or Goldman Sachs yesterday.
Apple has yet to comment on the issue, and the reason for the error remains unclear.