British retailer ShopTo has started contacting customers who pre-ordered xbox Series X, reminding them that they may not be able to receive their next-generation consoles on November 10th. The retailer has an online system that allows customers to submit their pre-order intentions for Xbox Series X consoles before pre-orders begin.
Customers have a week to convert their intentions into orders after pre-orders begin on September 22, but ShopTo says it cannot guarantee that customers will receive the host they ordered on the first day of sale.
In an email sent to members by ShopTo, he wrote: “We have received the details of the shipment from Microsoft and unfortunately we need to inform you that we may not be able to deliver your order on the first day of the console’s launch.” “
Users who ordered the PS5 console at the retailer received similar messages.
However, users who pre-order PS5 hosts may be faster to ship if they want to change their orders to PS5 digital hosts.
Amazon today also warned customers who pre-ordered the Xbox Series X that they may not be able to deliver their consoles on the first day.
Microsoft has said demand for next-generation consoles is “record-breaking” and plans to offer more Xbox Series X and S consoles on release day.
Analyst Daniel Ahmad said he expected supply problems for both the Xbox Series X and PS5 this year: “While this year’s capacity increase and component shortages have eased compared to previous ones, both host companies will experience supply problems during the Christmas period due to longer shipping times due to the outbreak and store inventory shortages.” Sony and Microsoft are likely to use more expensive air freight to meet supply needs this year. “