Gartner releases top 10 trends forecasts for IT organizations and users in 2020 and beyond

Gartner, the world’s leading information technology research and consulting firm, today released its top 10 trend forecasts for 2020 and beyond. This Gartner’s top 10 projections consider what the human situation will face as technology brings diverse and changing expectations to humanity.

Daryl Plummer, Gartner’s distinguished vice president and academic analyst, said: “Technology is changing the way people understand what it means. The human situation changes as workers and people see technology as a way to empower themselves. The CHIEF INFORMATION Officer of an end-user enterprise must understand the impact of this change and recalibrate expectations of what technology means. ”

The four dimensions of enhancement, decision-making, emotion and companionship have given new meaning to humanity. “In addition to gaining insight into some of the areas that are most critical to technological development, this year’s forecasts will help us think beyond the application of technology and lead us to a deeper study of what the world means for humanity after digitalization,” Mr. Plummer said. ”

At the Gartner IT Symposium/Xpo conference, Gartner analysts released top 10 trend forecasts.

By 2023, the number of people with disabilities working will triple as artificial intelligence and emerging technologies reduce barriers to their participation in work.

“People with disabilities are a pool of key skills that has not yet been tapped,” says Mr Plummer. Artificial intelligence (AI), augmented reality (AR), virtual reality (VR) and other emerging technologies have reduced barriers to disabled people working. Some restaurants, for example, are using artificial intelligence robotics to enable paralysed employees to remotely control robot attendants. Companies that actively employ people with disabilities not only gain the trust of the disabled community, but also increase employee retention by 89%, 72% of employee productivity and 29% profitability. ”

In 2024, Artificial Intelligence’s emotional recognition will affect more than half of the online ads you see.

Artificial Emotional Intelligence (AEI) is the next frontier in the development of artificial intelligence, especially for companies that want to influence people’s purchasing decisions by detecting their emotions. According to Gartner, 28 percent of marketers rank artificial intelligence and machine learning (ML) as the top three technologies that will drive future marketing impact, and 87 percent are now working toward a degree of personalization. Computer vision, one of the key emotional recognition technologies, enables artificial intelligence to identify and understand the physical environment and has been listed by Gartner as one of the most important technologies in the next three to five years.

“Artificial emotional intelligence makes digital and physical experiences highly personalized, taking into account how customers feel at a particular time of purchase, in addition to clicking and browsing history,” says Mr. Plummer. This “sense of marketing” can be used to evaluate and attract customers based on what was previously considered to be intangible, so it is of great value to both brands and consumers when used within reasonable privacy boundaries. ”

By 2023, 30% of IT organizations will extend the boundaries of the Bring Your Own Device (BYOD) strategy through the Bring Your Own Enhanced (BYOE) policy to meet the workforce’s needs for an enhanced workforce.

With the development of wearable technology, the concept of an enhanced workforce has gained attention in the social media conversation in 2019. Wearables are improving workplace productivity and safety in most vertical areas, including automotive, oil and gas, retail, and healthcare. While wearables are currently the only feature-enhancing applications, people will look for more functionally enhanced applications that improve personal quality of life and help them get their jobs done.

“While IT leaders can certainly see the impact of this technology, it is the consumer’s willingness to enhance their functions in the first place that will drive it,” says Mr Plummer. Businesses must balance their control over these devices internally, while also enabling users to use them for the benefit of the business. This means accepting and harnessing the benefits of body enhancement by adopting a ‘bring your own enhancement’ strategy. ”

By 2025, 50% of people with smartphones but no bank account will use cryptocurrency accounts accessible via mobile devices.

Major online and social media platforms will begin supporting cryptocurrency payments by the end of next year. By 2025, at least half of the world’s citizens who do not use bank accounts will use these new mobile cryptocurrency account services, which are available on the global digital platform. This will provide trading opportunities for buyers and sellers in developing economies such as sub-Saharan Africa and the Asia-Pacific region.

By 2023, at least four of the G7 countries will have established autonomous associations of artificial intelligence and machine learning designers.

“It’s not easy to regulate complex products like artificial intelligence (AI) and machine learning (ML) algorithms, ” says Mr Plummer. There is growing concern about the consequences of large-scale algorithm failures in major social functions. In recent months, for example, adis-related failures in self-driving cars and aircraft have killed many people and attracted widespread attention.

The public demands to prevent serious consequences caused by algorithm failure, which in turn creates pressure to take legal responsibility for the consequences of a harmful algorithm failure. The direct impact of process regulation will be to increase the cycle time for the development and deployment of aedintelligence and machine language algorithms. Companies will also increase their investment in the training and certification of practitioners and process documentation, as well as increase the salaries of certified personnel.

By 2023, 40% of professionals will orchestrate their business application experience sits just like they orchestrate their music streaming experience.

There is a growing desire for a work environment similar to their personal environment, in which they can self-help combine their own applications to meet their work and personal needs. The consumerization of technology and the introduction of new applications have raised employees’ expectations of their business application potential.

“Before, application determined our work,” Says Mr Plummer. Today, organizations design application experiences around their employees. Mobile and cloud technologies, for example, allow many workers to no longer have to enter the office, but instead support an environment where versus work, so it’s better than traditional application business models. People can customize and participate in new app experiences just as they can customize their own streaming experience. ”

By 2023, up to 30% of global news and video content will be verified through blockchain to deal with deep-pre-counterfeiting technology.

Fake news deliberately spreads false information, such as publicity that presents fake news as real news to the audience. In recent years, fake news has grown rapidly by bot accounts on social media, attracting more viewers than real news and manipulating people’s access to information.

By 2021, at least 10 large news organizations will use blockchain to track and verify the authenticity of content they post to readers and users. Similarly, governments, tech giants and other entities are fighting back through industry-organized and regulatory-dising. “IT organizations must work with the content production team to use blockchain technology to identify and track the source of content created by the enterprise,” says Mr. Plummer. ”

By 2021, large traditional businesses will spend twice as much time and more time on digital transformation as expected.

Business leaders are unlikely to achieve the expected revenue growth through digital optimization strategies due to the unintended costs of the cost of technology upgrading and the interdependence of simplified operations. This operational complexity also hinders the pace of change and the innovation and adaptability required to run digital businesses.

“In most traditional business organizations, there is a big gap between digital goals and reality,” says Mr Plummer. We predict that between now and 2021, the BUDGET allocated by THE CIO to IT renewal will increase by 7% per year to close the gap. ”

By 2023, the Network will be able to electronically track individual behaviour, which will affect the eligibility of 40 per cent of the world’s population for benefits and services.

Businesses are starting to monitor individual behavior through facial recognition, location tracking and big data and link it to other online behaviors such as buying train tickets. The Internet of Things (IoT) instructs objects to behave specifically by comparing observed operational parameter groups with ideal groups of operational parameters. Now that the network is expanding to people, we call it the Behavior Network (IoB).

“The Behavioral Network allows you to value behavior events and create the desired state of behavior,” Mr. Plummer said. In Western countries, property and accident insurance are the two most well-known business models based on use and behavior. In the long run, almost everyone in modern society will be exposed to a network of behaviors that are integrated with the culture and legal norms of the current pre-digital society. ”

In 2024, the World Health Organization will define online shopping as an addictive disease, as millions of people will be under financial pressure from the misuse of digital commerce.

Between now and 2022, consumer spending on digital commerce platforms will continue to grow at a rate of more than 10% a year. As online retailers increasingly use artificial intelligence and personalization to accurately market and encourage consumers to spend their own unamajoritable discretionary income, online shopping will put financial pressure on millions of people because of their convenience. The resulting debt and personal bankruptcy will lead to depression and other stress-related health problems, which are drawing the attention of WHO.

“The technical side effects that drive people to become addicted behavior sons don’t just affect consumers,” says Mr Plummer. CIOs must also consider the loss of productivity lost by employees’ suspensions due to online shopping and other digital interferences. In addition, regulations that promote responsible online retailing may force companies to alert potential customers who are ready to buy online, as casinos or tobacco companies do. “

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