At a hardware launch in October, Microsoft did not update the Surface Book product line, leaving existing Surface Book/Book 2 users wondering if they wanted to stop the branch’s follow-up support. While users of the Surface Book family are worried about follow-up support, they also find that the battery is starting to appear with drum packs. Citingmedia, Windows Club reported that recent Surface Book users appear to have concentrated on battery drum packs. And this is no exception, with many Surface Book users reporting the problem.
Microsoft’s solution has once again caused secondary damage to these Surface Book users, requiring users to pay $600 to replace devices that have already exceeded their warranty. Many Surface Book users have expressed strong dissatisfaction on Reddit, Microsoft’s support community and social media, even seeking legal aid to sue Microsoft. In addition to battery drum bags, Surface Book users have been plagued by screen peeling.
Microsoft’s official Twitter account responded: “Yes, the bumps on the screen are usually caused by internal battery drum packs. Microsoft will offer a free replacement if your device is still within 3 years from the date of purchase. We recommend that you contact support to confirm that you support a new change. “
If outside the warranty period, the user will have to pay up to $599 to change. If the user purchases an additional 3-year warranty, Microsoft will offer a free replacement. The first-time Surface Book was released in 2015, so even if you buy a three-year extended warranty, it’s basically out of the warranty.
Finally remind the user: lithium battery expansion and drum bag is a very dangerous situation, if found this situation please stop using and contact after-sales support as soon as possible.