Ofcom, the UK’s digital regulator, has announced that the new rules it plans to introduce will make it easier for customers to switch between broadband networks, as new providers will be responsible for managing the switch. With these new rules, customers using different vendors such as CityFiber, Gigaclear, Hyperoptical and Virgin Media will be able to get their new suppliers to handle the conversion.
Currently, these customers need to contact both the service provider and the new provider they are currently using to ensure seamless connectivity during the transition. A significant number of people said they were reluctant to replace because they had to put up with the troubles they encountered during the replacement process. And now they will no longer have to face these bad experiences.
Commenting on the new rules, Lindsey Fussell, director of Ofcom’s consumer group, said: “Replacing broadband providers should be fast, simple and no hassle. Our plan will make it easier to compare three companies — ending the unnecessary time and effort spent dealing with different broadband companies. “
The regulator also said suppliers would have to compensate customers if any errors occurred and services were interrupted for more than one working day. Under the new rules, fees that exceed the notice period will also be banned. But the regulator has not given a specific date for the new rules to take effect.
In addition, Ofcom announced a new proposal that would ban mobile phone companies from selling mobile phones that are locked in a particular operator. Carriers such as BT/EE, Tesco Mobile and Vodafone are continuing to force users to pay around 10 pounds to unlock their devices, the report said.
In addition to giving customers more freedom to choose an operator, Ofcom has also proposed making 999 (emergency services) video calls possible. It says this means that British Sign Language (BSL) users can make it easier to call for help. In this way, the agency says, call center translators will be able to handle BSL phones faster and more accurately, which would benefit deaf users and emergency services.
As these are only currently recommended, Ofcom has not given a specific implementation time.