U.S. regulators are addressing a persistent problem: ISPs are charging users unfair lying about equipment rental fees. More specifically, ISPs charge a monthly fee for the router sitted to the user. In addition, even if the user uses their own router, the ISP charges the user a monthly fee for the router.
U.S. regulators now prohibit ISPs from charging monthly fees for routers in both cases. If the user’s ISP never provides the router, or if the user returns the router provided by the ISP, it will be illegal for the ISP to charge a rental fee. If the user has their own router and does not need the ISP to provide the device, the ISP cannot charge the user a monthly router rental fee.
This is an important victory for consumers. However, isPs explain that using a third-party router can make troubleshooting and other customer service-related issues more difficult to resolve. The new consumer protection suing is expected to take effect in six months. However, if ISPs have a valid reason, the law gives the Federal Communications Commission the power to delay the effective date for another six months.