Report says mobile payment users’ acceptance of biometrics is stable

The 2019 Mobile Payment User Survey Report (the “Report”),” released by the China Payment Clearing Association shows that biometric technology has gradually stabilized among mobile payment users after years of use as a means of mobile payment identification and transaction verification. Most users are willing to use biometrics for mobile payment identification and transaction verification.

Among them, fingerprint and face recognition are the most knowledgeable biometric skilled technology. At the same time, the primary concern for users with biometrics is the disclosure of personal privacy and the existence of security risks.

Report says mobile payment users' acceptance of biometrics is stable

According to the survey, in 2019, the middle-aged and young people as the main group of mobile payment users, the vast majority of users use mobile payments every week, the majority of users use daily. Among the many biometric synocrating technologies, fingerprint identification is the most widely understood biometric technology, accounting for 91.4%, the second largest understanding of facial recognition technology, 88.8%, and the third and fourth largest understanding of iris and sonic recognition technology, accounting for 21.7% and 21.0% respectively. The least knowledge of venous identification technology, with a 5.0% percentage point, compared with 2018, the number of mobile payment users who understand facial recognition technology increased by nearly 10 percentage points, the same as the level of knowledge of fingerprint recognition technology, thanks to the technology in the payment transactions, user authentication extensive exploration and trial. Iris, sonic and venous recognition techniques need to be further used and promoted.

The report notes that in 2019, 84.4% of users will be able to accept the use of biometrics for mobile payment identification and transaction verification, indicating that biometrics have been used for years as a means of mobile payment identification and transaction verification, and acceptance among mobile payment users has stabilized.

Consistent with the 2018 survey results, when users use biometrics for mobile payment identification and transaction verification, the primary concern remains personal privacy disclosure and security concerns, accounting for 76.9% and 71.3%, respectively. In addition, the proportion of payment failure, payment link operation and other problems decreased, 26.5% and 29.5% respectively; Compared with 2018, biometric technology in mobile payments may cause personal privacy disclosure and security risks remain the most important concern of users, relevant parties should strengthen the protection of sensitive customer information, to prevent information leakage or illegal use.