Reddit users are unhappy with Samsung phone pre-installed Chinese company’s optimization software for technical support

Earlier this week, a Reddit post said Samsung was considering pre-installing a device-like software on a smartphone during the Galaxy S and Note series. However, the “Storage Scanner” feature, which is powered by Chinese companies, has caused much controversy. It’s designed to optimize and clean up junk files that don’t need to be on the device, but some netizens seem to be a little concerned about the identity of the Qihoo 360.

Reddit users are unhappy with Samsung phone pre-installed Chinese company's optimization software for technical support

(Photo: Piunikaweb, via MSPU)

The author of the post claims that the Reddit portal, which uses packet sniffers to track the software’s traffic, is aware of the behavior of communicating with Chinese servers.

However, the app is officially pre-installed by Samsung, giving it full access to all files and data on the phone. The device cannot be unloaded unless the user is willing to root the device at the risk of losing the warranty.

Reddit users are unhappy with Samsung phone pre-installed Chinese company's optimization software for technical support

In response, Samsung clarified its position, noting that the software would only send generic data to partners’ servers in China, including operating system versions, phone models, and storage capacity.

In addition, Samsung says it attaches great importance to the protection of user data, taking privacy and security into account at the beginning of its product design, and is committed not to share more intimate information with its partners.

Reddit users are unhappy with Samsung phone pre-installed Chinese company's optimization software for technical support

Samsung’s device maintenance solution is designed to optimize storage procedures across the board, including scanning and cleaning up junk files. In addition, Samsung is not the only company to partner with Chinese companies on some important software features.

If you are not satisfied with this data sharing behavior, you can also refer to the temporary workarounds posted by GeorgePB in the original Comments section of the Reddit post.