About 12 percent of customers reported that juul was caused by a leak in a nicotine smoke container between 2015 and 2018, Bloomberg reported. The Food and Drug Administration reviewed customer complaint records during an agency review of Juul Labs in September 2018 and obtained them through a Freedom of Information Act request by Bloomberg.
The company’s internal database recorded nearly 1.3 million customer complaints over a three-year period. About 156,000 users reported smoke leaking from the container, did not participate in the atomization and penetrated directly into their mouths, and a few said they felt uncomfortable by swallowing the liquid by mistake.
Austin Finan, a spokesman for Juul, told Bloomberg that Juul “determined that the leak did not pose a serious health hazard.” “
About 0.2% of the complaints in the database were related to health, and customers said they suffered from a disease or safety problem associated with the use of Juul. Health problems reported to the company ranged from lung burning to ulcersores, and one user said that after using Juul, her throat began to bleed and doctors diagnosed her with burns to her throat.
Details of the customer complaint come as Juul is still under investigation by federal agencies for illegally selling e-cigarettes to children and is being sued in many states, including New York.
The Food and Drug Administration is still reviewing it, and the government plans to take action against companies that do not discourage minors from using e-cigarettes. The agency also ordered the company to stop selling e-cigarettes, which Juul stopped selling in October, but the government still allowed it to sell menthol and tobacco flavoring products.