On January 27th, the “zheliban” APP launched a special platform to deal with the new coronavirus infection pneumonia – a new type of pneumonia public service and management platform in Zhejiang Province. It is understood that in this platform to provide services is Alibaba Damo Hospital’s latest research and development of “intelligent epidemic robot.”
“Zheliban” is a mobile government service platform in Zhejiang Province,with registered users of more than 30 million. Users can enter the platform from the APP home page , you can find the “active declaration and outbreak lead provision,” “Zhejiang Internet Hospital new pneumonia channel”, “online intelligent consultation and artificial services” and other modules to choose the corresponding services.
Reporters tried “online intelligent consultation and manual services”, backstage robots can answer almost every outbreak in seconds, such as what circumstances need to seek medical treatment, such as where are Zhejiang Province specialized hospitals , how to choose masks, how to check the air tightness of masks, masks used up how to deal with and so on.
The entrance of intelligent outbreak robot in the Health Longjiang Service Platform (Heilongjiang Province)
“The current epidemic, prevention and control of front-line personnel shortage, how to rely on limited manpower to accurately and timely response to public concerns, do a good job of front-line services, is a matter of great concern to local governments. ”
Zhao Kun, director of the Intelligent Outbreak Robot Project and senior director of Alibaba Damo Academy, said that after learning of this demand, the research and development team held an emergency conference call on January 22, and dozens of engineers from home office took the initiative to participate in the public welfare project, working overtime all night and using 5 days to launch the intelligent epidemic robot.
With a knowledge package from the health department, the Damo team has ted the robots expertise related to the outbreak, and after several consecutive overnight tests and tuning, the robots have been able to answer most of the regular inquiries.
In the background, robots work in collaboration with human customer service, and robots can’t solve problems hand-in-hand. On the first day of the online, Zhejiang-run online intelligent consultation service to the user consultation resolution rate of more than 92%.
Intelligent outbreak robot at the entrance of the official website of the Center for Disease Control and Prevention in Jinan
It is reported that intelligent outbreak robots at the same time support Zhejiang, Heilongjiang, Shandong Jinan and other places. In Jinan, robots also provide a call service to help front-line workers with the outbreak.
With powerful techniques such as speech recognition, semantic understanding, and natural speech synthesis, robots can accurately understand human language and obtain information from intelligent knowledge bases to feed back to callers. There can be multiple rounds of conversation between the two sides of the call, and the robot is not afraid to be interrupted in the middle. As a result, some front-line manpower has been released to better serve those most in need.