On the evening of January 29, the official microblog of British Airways’ Shanghai office announced that flights to and from mainland China would be temporarily cancelled from now until Friday, January 31, due to the outbreak of the new coronavirus pneumonia. British Airways also said it would be monitoring developments closely and would release the latest policy as soon as it could.
Previously, on 28 January, British Airways updated the range of free refund and change of tickets, with a travel date of 28 January 2020 and a travel date of 25 January 2020 to 23 February 2020 for the departure of mainland China and Hong Kong, China, tickets can be refunded or re-booked through the original purchase channel or the British Airways Customer Service Hotline.
Here’s the full text of the British Airways announcement:
Dear Traveler Friends:
Due to the outbreak of the new coronavirus pneumonia outbreak, we have temporarily cancelled flights to and from mainland China from now until Friday 31 January, following the ADVICE of the UK Foreign Office for non-essential travel.
We apologize for the inconvenience to all passengers. We always put the safety of our passengers and employees first.
In the coming days, if you need to learn more about travel to and from mainland China, you can contact our customer service staff via BA’s official website ba.com and by calling the BA Advisory Service Hotline at 400 881 0207.
At the same time, we will be closely watching developments, and if there is an update on the policy, we will release it as soon as we can. Thank you for your understanding and support!