Although the Surface business generates billions of dollars in revenue each year for Microsoft, after three years of continuous improvement and improvement, what Microsoft desperately needs to do is adjust its quality control process, and many Surface Laptop 3 users have reported “screen cracking” in recent days.
Rafael Rivera’s further exposure on Twitter has drawn more media and consumer attention. In his tweet, he cited multiple user feedback links from the Reddit community, all of which had a problem with the surface of The Surface Laptop 3.
So far, Microsoft officials have not acknowledged the problem, nor have they provided information about warranties, recalls, and replacements. The victim argued in a Reddit post in the hope of getting an extended warranty from Microsoft. But Microsoft has not yet announced a clear solution.