March 4 (UPI) — Alibaba’s cross-border e-commerce platform Global Express warned Tuesday that an outbreak of new coronavirus pneumonia could cause delays in delivery of certain goods,media reported. Global Express is one of the world’s most downloaded shopping apps, and consumers can buy a wide range of goods directly from manufacturers, most of them in China.
“Some transport and logistics departments are experiencing longer waittimes for order processing,” Global Express posted on Facebook. “Unlike services aimed at the domestic market, such as Alibaba’s Tmall or Taobao, Global Express is primarily for international buyers.
Alibaba is pushing overseas through sectors such as Global Express to compensate for slowing domestic growth and growing competition from companies such as JD.com.
Founded in 2010, Global Express is particularly popular in Russia, the United States, Brazil, Spain and France, with jeans selling for just $12.41 and wireless headphones for $6.64. As of August 31, 2019, Global Express had more than 79 million annual active users, according to data compiled on Alibaba’s website.
On Tuesday, customers complained that orders would not only take a long time to arrive, but would also be automatically delayed rather than cancelled or refunded.
Monika Hendry, a consumer from Poland, said: “The only answer offered by Global Express is that if you have any questions, contact the seller directly. But the seller doesn’t respond, and then you’re in a dilemma. You have no recourse at all, it’s a complete waste of time. “
Global Express said on Tuesday it was keeping an eye on developments. “Some deliveries may be affected, but we are working to support our sellers during this difficult time and minimize inconvenience to our customers,” the company said in an emailed statement. “
Alibaba warned in February that revenue from its key e-commerce business would fall as a new coronavirus outbreak engulfed the world affected supply chains and delivery businesses.